D2 Holidays Kashmir Tour and Travels
Boulevard Road, Ghat No. 7, Behind SICOP Building, Near Passport Office, Srinagar, Jammu and Kashmir – 190001, India
Registered with J&K Tourism, Reg. No. JKTA00000675
+91 70062 71178 ·
+91 87169 58000 ·
info@d2holidays.com
This page explains how booking, payment, date changes, cancellations and refunds work for tour packages, hotel stays, cabs and group departures booked with D2 Holidays.
1. Booking and payment
- We send you a written quote first. It lists the hotels, vehicle, meals and what is and is not included. Prices are plus GST.
- A 20% advance of the package cost confirms your booking.
- The balance is paid as per the invoice.
- We accept UPI, bank transfer and major cards.
2. If you cancel
Please send your cancellation in writing, by email to info@d2holidays.com or on WhatsApp to +91 70062 71178.
- We keep the 20% advance as the cancellation charge.
- Hotel bookings are non-refundable once confirmed. If your hotels have already been confirmed, the hotel cost is not refunded either.
- Anything else you have paid is refunded.
- Flights and train tickets are not part of our packages, so we cannot refund them.
3. Changing your dates
You can change your travel dates only if hotels and vehicles are available for the new dates. If the rates for the new dates are higher, you pay the difference.
4. Weather, road closures and other unforeseen circumstances
There is no refund for unforeseen circumstances. These include weather, snow, landslides, road closures, strikes, curfews, government orders and flight delays.
When something like this happens, we will still try to rearrange your sightseeing where we can. Any extra costs, such as additional hotel nights, meals or transport, are paid by the traveller.
5. Cabs
Cab charges are refundable for unused days, on request.
6. Unused hotel nights, meals and other services
Apart from unused cab days, there is no refund for services you do not use. This includes hotel nights, meals, shikara rides and sightseeing, including when you leave early.
7. Group trips and fixed departures
Group trips and fixed departures, including the BigBoss Kashmir Tour, follow the same terms as every other booking. A group departure runs once 12 travellers have booked.
8. If we cancel your booking
If we cancel your booking, you can move to the next available date or take a full refund of what you paid. If we cancel for a reason within our control, you get a full refund.
9. How refunds are paid
Refunds are processed within 7 days and paid back to the original payment method.
10. Questions
Write to info@d2holidays.com or call +91 70062 71178. Our office is on Boulevard Road, Ghat No. 7, Srinagar.
Last updated: 29 September 2026